Returns & Exchanges Policy
We appreciate you shopping with Obituary Games and hope you think the game is killer! If you need to return or exchange your game for any reason, please contact us at help@obituarygame.com to get started. Make sure you have your order number and original email address – you can find your order number in your confirmation email (e.g. OBIT-12345).
Exchanges
We will gladly exchange any game that has a defect. Just contact us, and we will provide a prepaid shipping label via email. Once your carrier scans the Obituary Games provided shipping label, your new order will be prepared for shipment. This typically occurs within 24 hours of dropping your package off with the carrier. All exchanged items ship for free to US-based addresses.
Returns
All returns must be made within 30 days of the original purchase date and items must be in their original unopened condition. Contact us to initiate a return, and we will provide a prepaid shipping label via email. When your return arrives at our warehouse, we will inspect the returned item and issue a refund. Refunds will be reflected on the original form of payment within 1–2 business days following approval from our logistics team.
Refunds
Refunds and credits will be applied to the original method of payment upon receipt of all items and confirmation of the unopened game. The typical turnaround time for processing refunds is 1–2 business days once we receive and approve the returned item(s). Initial shipping and handling charges are non-refundable unless an item arrived damaged or defective.
Questions?
Please feel free to email help@obituarygame.com or give us a call at (202) 417-8354 and we look forward to helping with any exchange or refund!